We serve customers around the world
in all time zones
Our central warehouses in the Czech Republic, Switzerland, the United States and China guarantee short delivery times and short supply routes for spare parts. The service teams at these locations ensure first-level support and can be reached via the hotline.
After a PLATIT coating unit has been sold, that information will be entered into an online service database and the access information will be sent to the customer. In the online service database, customers can find information on spare parts, drawings, the service history and service status of their machine as well as contact information for their technical advisor to make targeted problem-solving possible.
Over the lifetime of a PLATIT PVD coating unit we offer the following service products
- Cathode exchange
- Premium Plus Package with additional service options
- Daily service through hotline support
- Remote access with augmented reality
- Process support according to the application
- Standard and customer-specific training programs on request at the customers’ or PLATIT’ site
Premium Plus Package
Over the duration of the contract, this includes
- Execution of preventive maintenance services according to a predetermined schedule
- Daily support via hotline and internet
The Premium Plus Package guarantees maximum uptime of the coating system, reduced maintenance costs and improved performance at a consistent coating quality.
Cathode exchange
Process of cathode exchange
Reporting
The customer reports the need for cathode exchange
New cathode
PLATIT ships the new cathode to the customer within 24 hours
Return
After receiving the new cathode, the customer returns the old one
Receipt
Receipt of the old, used cathode at PLATIT
Disassembly
Disassembly of the cathode, recycling of the target
Replacement
Replacement of all wearing parts to refurbish the cathode
Installation
Checking of the mechanical functions, adjustment of the magnetic field and installing of a new target
Examination
After long-term vacuum testing, examination of the cathode under industrial production conditions.
The cathode is reused only when optimum burn-in can be guaranteed.
PLATIT Shanghai
Service & CEC
Territory: Asian region
No. 161 Rijing Road
Get directionsShow on map
(Shanghai) PFTZ
CN-200131 Pudong
ShanghaiPLATIT Inc.
Service & CEC
Territory: North and South America
1840 Industrial Drive
Get directionsShow on map
Suite 220
Libertyville, IL 60048, USKorea
CEC
Territory: South Korea
SQ Tech Co., Ltd.
Get directionsShow on map
C-1001, 283 Bupyeong-daero
Bupyeong-Gu, Incheon
KR-21315PLATIT a.s.
Service & CEC
Territory: All other countries
Průmyslová 3020/3
Get directionsShow on map
CZ-78701 Šumperk
IN (IČ): 25904795
TAX IN (DIČ): CZ25904795